Research Article
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Year 2025, Volume: 11 Issue: 31, 72 - 81, 19.05.2025

Luan Lopes Cardoso , Sérgio Murilo Petri Sandra Rolim Ensslin

https://doi.org/10.5281/zenodo.15470776

Abstract

References

  • Aliushyna, N., Fedorenko, T. & Šukvietienė, A. (2021). Practical Aspects Of Organizing Remote Work In The Ukrainian Civil Service: A Study. Public Policy and Administration, 20(4), 357-370. https://doi.org/10.13165/VPA-21-20-4-01
  • Allen, T. D., Golden, T. D. & Shockley, K. M. (2015). How effective is telecommuting? Assessing the status of our scientific findings. Psychological Science in the Public Interest, 16(2), 40-68. https://doi.org/10.1177/1529100615593273
  • Belanger, F. (1999). Workers' propensity to telecommute: An empirical study. Information & Management, 35(3), 139-153. https://doi.org/10.1016/s0378-7206(98)00091-3
  • Cabral, G. O. & Alperstedt, G. D. (2021). It's Time To Go Home: Thoughts About Going And Coming Without Moving. Revista Gestão Organizacional, 14(1), 231-247. https://doi.org/10.22277/rgo.v14i1.5730
  • Caraiani, C., Lungu, C. I., Dascalu, C. & Stoian, C. A. (2022). The impact of telework on organisational performance, behaviour, and culture: evidence from business services industry based on employees’ perceptions. Economic Research, 36(2). https://doi.org/10.1080/1331677X.2022.2142815
  • Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of management, 31(6), 874-900.
  • Danilova, K. B., Ulfsten, A., Eikebrokk, T. R., Iden, J., Johannessen, T. V. & Johanson, D. (2022). Explaining individual job performance in work from home (WFH) arrangements. Information Technology and People, 36(5), 1915-1938. https://doi.org/10.1108/ITP-01-2021-0039
  • Danker, T. N., Yap, H. L., Zalzuli, A. D., Ho, H. F. & Ang, J. (2022). Surviving work from home: observations from singapore. Journal of police and criminal psychology, 37(2).doi.org/10.1007/s11896-021-09461-y
  • Dávila, G. A., Poleza, M. & Varvakis, G. (2022). Antecedents of telecommuting in emerging countries: The role of knowledge complexity. Knowledge and process management, 29(4). doi.org/10.1002/kpm.1713
  • Downes, R., Daellenbach, U. & Donnelly, N. (2023). Remote control: Attitude monitoring and informal control in distributed teams. Journal of Business Research, 154. https://doi.org/10.1016/j.jbusres.2022.08.057
  • Ensslin, L., Ensslin, S.R., Dutra, A., Nunes, N.A. and Reis, C. (2017), “BPM governance: a literature analysis of performance evaluation”, Business Process Management Journal, 23(1), 71-86. https://doi.org/10.1108/BPMJ-11-2015-0159
  • Ficapal-Cusi, P., Torrent-Sellens, J., Palos-Sanchez, P. & Gonzalez-Gonzalez, I. (2022). The telework performance dilemma: exploring the role of trust, social isolation and fatigue. International Journal of Manpower, 0(0), 1-14. https://doi.org/10.1108/ijm-08-2022-0363
  • Gajendran, R. S. & Harrison, D. A. (2007). The Good, the Bad, and the Unknown About Telecommuting: Meta-Analysis of Psychological Mediators and Individual Consequences. Journal of Applied Psychology, 92(6), 1524-1541. https://doi.org/10.1037/0021-9010.92.6.1524
  • Garro-Abarca, V., Palos-Sanchez, P. & Aguayo-Camacho, M. (2021). Virtual teams in times of pandemic: factors that influence performance. Frontiers in Psychology, 12(0). doi.org/10.3389/fpsyg.2021.624637
  • Giauque, D., Renard, K., Cornu, F. & Emery, Y. (2022). Engagement, Exhaustion, and Perceived Performance of Public Employees Before and During the COVID-19 Crisis. Public Personnel Management, 51(3), 263-290. https://doi.org/10.1177/00910260211073154
  • Golden, T. D. & Veiga, J. F. (2008). The impact of superior-subordinate relationships on the commitment, job satisfaction, and performance of virtual workers. Leadership Quarterly, 19(1), 77-88. https://doi.org/10.1016/j.leaqua.2007.12.009
  • Grant, C. A., Wallace, L. M., Spurgeon, P. C., Tramontano, C. & Charalampous, M. (2019). Construction and initial validation of the E-Work Life Scale to measure remote e-working. Employee Relations, 41(1), 16-33. https://doi.org/10.1108/ER-09-2017-0229
  • Groen, B. A. C., van Triest, S. P., Coers, M. & Wtenweerde, N. (2018). Managing flexible work arrangements: Teleworking and output controls. European Management Journal, 36(6), 727-735. https://doi.org/10.1016/j.emj.2018.01.007
  • Hartman, R. I., Stoner, C. R. & Arora, R. (1991). An investigation of selected variables affecting telecommuting productivity and satisfaction. Journal of Business and Psychology, 6(2), 207-225. https://doi.org/10.1007/BF01126709
  • Jamal, M. T., Anwar, I., Khan, N. A. & Saleem, I. (2021). Work during COVID-19: assessing the influence of job demands and resources on practical and psychological outcomes for employees. Asia-Pacific Journal of Business Administration, 13(3), 293-319. https://doi.org/10.1108/APJBA-05-2020-0149
  • Kim, J. (2022). Public management strategies for improving satisfaction with pandemic-induced telework among public employees. International Journal of Manpower, 44(3). doi.org/10.1108/ijm-01-2022-0048
  • Kurland, N. B. & Egan, T. D. (1999). Telecommuting: Justice and control in the virtual organization. Organization Science, 10(4), 500-513. https://doi.org/10.1287/orsc.10.4.500
  • Kuruzovich, J., Paczkowski, W. P., Golden, T. D., Goodarzi, S. & Venkatesh, V. (2021). Telecommuting and job outcomes: A moderated mediation model of system use, software quality, and social Exchange. Information & Management, 58(3), 1-14. https://doi.org/10.1016/j.im.2021.103431
  • Likert, R. (1932). A technique for the measurement of attitudes. Archives of Psychology, 22 140, 55.
  • Marques, P. A. G. & Backes, D. A. P. (2021). Successful Telework Experience In Public Administration - The Case of a Brazilian Judiciary Body. Humanidades & Inovacao, 8(48).
  • Matos, L. D. S., Ensslin, S. R., & Ensslin, L. (2019). Review on the Performance Measurement Systems Life Cycle. Journal of Local Self-Government, 17(4). https://doi.org/10.4335/17.4.939-959
  • Melnyk, S. A., Bititci, U., Platts, K., Tobias, J., & Andersen, B. (2014). Is performance measurement and management fit for the future? Management accounting research, 25(2), 173-186. https://doi.org/10.1016/j.mar.2013.07.007
  • Metselaar, S. A., den Dulk, L. & Vermeeren, B. (2022). Teleworking at Different Locations Outside the Office: Consequences for Perceived Performance and the Mediating Role of Autonomy and Work-Life Balance Satisfaction. Review of Public Personnel Administration, 43(3), 456-478. https://doi.org/10.1177/0734371x221087421
  • Mihalca, L., Irimias, T. & Brendea, G. (2021). Teleworking During The Covid-19 Pandemic: Determining Factors Of Perceived Work Productivity, Job Performance, And Satisfaction. Amfiteatru Economic, 23(58), 620-636. https://doi.org/10.24818/EA/2021/58/620
  • Neely, A., Gregory, M. & Platts, K. (1995). "Performance measurement system design: A literature review and research agenda. International Journal of Operations & Production Management, 15(4), 80-116. https://doi.org/10.1108/01443579510083622
  • Nemteanu, M. S., Dabija, D. C. & Stanca, L. (2021). The influence of teleworking on performance and employees’ counterproductive behaviour. Amfiteatru Economic, 23(58), 601-619. https://doi.org/10.24818/EA/2021/58/601
  • Ngamkroeckjoti, C., Klongthong, W. & Thavorn, J. (2022). Motivational Factors Influencing Telework during the COVID-19 Pandemic. Emerging Science Journal, 6. https://doi.org/10.28991/esj-2022-SPER-016
  • Nilles, J. (1975). Telecommunications and organizational decentralization. IEEE Transactions on Communications, 23(10), 1142-1147. https://doi.org/10.1109/TCOM.1975.1092687
  • Park, S. & Jae, M. M. (2022). Determinants of teleworkers' job performance in the pre-COVID-19 period: Testing the mediation effect of the organizational impact of telework. Journal of General Management, 0(0), 1-11. https://doi.org/10.1177/03063070221116510
  • Pianese, T., Errichiello, L. & da Cunha, J. V. (2022). Organizational control in the context of remote working: A synthesis of empirical findings and a research agenda. European Management Review, 20(2), 326-345. https://doi.org/10.1111/emre.12515
  • Pradoto, H., Haryono, S. & Wahyuningsih, S. H. (2022). The role of work stress, organizational climate, and improving employee performance in the implementation of work from home. Work, 71(2), 345-355. https://doi.org/10.3233/WOR-210678
  • Rensselaer Polytechnic Institute (2023). https://faculty.rpi.edu/timothy-golden
  • Silva, A. J., Almeida, A. & Rebelo, C. (2022). The effect of telework on emotional exhaustion and task performance via work overload: the moderating role of self-leadership. International Journal of Manpower, 0(0), 1-24. https://doi.org/10.1108/ijm-08-2022-0352
  • Silva, C. A. & Rosa, F. S. (2022). Control and motivation in task performance of public servants at home office in the face of the COVID-19 pandemic. Revista de Gestão, 30(3), 267-281. https://doi.org/10.1108/REGE-06-2021-0093
  • Staples, D. S. (2001). A Study of Remote Workers and Their Differences from Non-Remote Workers. Journal of End User Computing, 13(2), 3-14. https://doi.org/10.4018/joeuc.2001040101
  • Suresh, M. & Gopakumar, K. (2021). Multi-grade fuzzy assessment framework for software professionals in work-from-home mode during and post-COVID-19 era. Future Business Journal, 7(1), 1-9. https://doi.org/10.1186/s43093-021-00057-w
  • Thiel, G. G.; Ensslin, S. R.; & Ensslin, L. (2017). Street lighting management and performance evaluation: opportunities and challenges. Journal of Local Self-Government, 15(2). doi.org/10.4335/15.2.303-328
  • Toscano, F. & Zappalà, S. (2021). Overall Job Performance, Remote Work Engagement, Living With Children, and Remote Work Productivity During the COVID-19 Pandemic A Mediated Moderation Model. European Journal of Psychology Open, 80(3). https://doi.org/10.1024/2673-8627/a000015
  • Turkes, M. C., Stancioiu, A. F. & Baltescu, C. A. (2021). Telework During the COVID-19 Pandemic - An Approach from the Perspective of Romanian Enterprises. Amfiteatru Economic, 23(58), 700-717. https://doi.org/10.24818/ea/2021/58/700
  • van der Lippe, T. & Lippenyi, Z. (2020). Beyond Formal Access: Organizational Context, Working from Home, and Work-Family Conflict of Men and Women in European Workplaces. Social Indicators Research, 151(2), 383-402. https://doi.org/10.1007/s11205-018-1993-1
  • Vayre, É., Morin-Messabel, C., Cros, F., Maillot, A. S. & Odin, N. (2022). Benefits and Risks of Teleworking from Home: The Teleworkers’ Point of View. Information, 13(11). https://doi.org/10.3390/info13110545
  • Vilarinho, K. P. B., Paschoal, T. & Demo, G. (2021). Teleworking nowadays: what are the impacts on professional performance, well-being and work context? Revista Do Serviço Publico, 72(1), 133-162. https://doi.org/10.21874/rsp.v72.i1.4938
  • Xu, W. Z. & Pan, H. (2022). Leadership Challenges in the Context of "Flexible Working" and Its Implication to a Virtual Workplace: Case Study of a China's Publishing House. Journal of Chinese Human Resources Management, 13(2), 12-25. https://doi.org/10.47297/wspchrmWSP2040-800502.20221302
  • Zappalà, S., Toscano, F., & Topa, G. (2021). The implementation of a remote work program in an italian municipality before covid-19: Suggestions to hr officers for the post-covid-19 era. European Journal of Investigation in Health, Psychology and Education, 11(3), 866-877. doi.org/10.3390/ejihpe1103006

PERFORMANCE EVALUATION SYSTEMS AND METRICS IN TELEWORKING: A BIBLIOMETRIC ANALYSIS

Year 2025, Volume: 11 Issue: 31, 72 - 81, 19.05.2025

Luan Lopes Cardoso , Sérgio Murilo Petri Sandra Rolim Ensslin

https://doi.org/10.5281/zenodo.15470776

Abstract

Telework expanded during the coronavirus pandemic, as organizations adopted it as a strategic measure for survival and business continuity. Organizations that intend to adopt, or have already implemented, telework as a mode of operation must establish effective practices for performance measurement and management. This study aimed to conduct a comprehensive analysis of the scientific literature on performance evaluation in the context of telework. The ProKnow-C was used, with the scope limited to the Scopus and Web of Science databases. The results of the basic bibliometric analysis revealed that: (i) 79% of the publications are concentrated in the period from 2020 to 2023; (ii) the geographic regions with the highest publication rates on the topic are the United Kingdom and the United States of America; (iii) the most prolific author is Timothy D. Golden; and (iv) the journal with the highest number of publications in the field is the International Journal of Manpower (IJM). Regarding advanced variables, the research was found to be concentrated in the measurement subsystem of the Performance Evaluation Systems (PESs). Furthermore, among the literature fragments analyzed, 80% presented measurement instruments; however, these instruments do not meet the metric requirements proposed by Melnyk et al. (2014). It is concluded that there is a need to develop PESs that provide managers with a realistic understanding of both organizational performance and teleworker performance. To achieve this, it is essential to develop evaluation methods and metrics appropriate to the nature of this form of work.

Keywords

Telework Performance Evaluation ProKnow-C.

References

  • Aliushyna, N., Fedorenko, T. & Šukvietienė, A. (2021). Practical Aspects Of Organizing Remote Work In The Ukrainian Civil Service: A Study. Public Policy and Administration, 20(4), 357-370. https://doi.org/10.13165/VPA-21-20-4-01
  • Allen, T. D., Golden, T. D. & Shockley, K. M. (2015). How effective is telecommuting? Assessing the status of our scientific findings. Psychological Science in the Public Interest, 16(2), 40-68. https://doi.org/10.1177/1529100615593273
  • Belanger, F. (1999). Workers' propensity to telecommute: An empirical study. Information & Management, 35(3), 139-153. https://doi.org/10.1016/s0378-7206(98)00091-3
  • Cabral, G. O. & Alperstedt, G. D. (2021). It's Time To Go Home: Thoughts About Going And Coming Without Moving. Revista Gestão Organizacional, 14(1), 231-247. https://doi.org/10.22277/rgo.v14i1.5730
  • Caraiani, C., Lungu, C. I., Dascalu, C. & Stoian, C. A. (2022). The impact of telework on organisational performance, behaviour, and culture: evidence from business services industry based on employees’ perceptions. Economic Research, 36(2). https://doi.org/10.1080/1331677X.2022.2142815
  • Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of management, 31(6), 874-900.
  • Danilova, K. B., Ulfsten, A., Eikebrokk, T. R., Iden, J., Johannessen, T. V. & Johanson, D. (2022). Explaining individual job performance in work from home (WFH) arrangements. Information Technology and People, 36(5), 1915-1938. https://doi.org/10.1108/ITP-01-2021-0039
  • Danker, T. N., Yap, H. L., Zalzuli, A. D., Ho, H. F. & Ang, J. (2022). Surviving work from home: observations from singapore. Journal of police and criminal psychology, 37(2).doi.org/10.1007/s11896-021-09461-y
  • Dávila, G. A., Poleza, M. & Varvakis, G. (2022). Antecedents of telecommuting in emerging countries: The role of knowledge complexity. Knowledge and process management, 29(4). doi.org/10.1002/kpm.1713
  • Downes, R., Daellenbach, U. & Donnelly, N. (2023). Remote control: Attitude monitoring and informal control in distributed teams. Journal of Business Research, 154. https://doi.org/10.1016/j.jbusres.2022.08.057
  • Ensslin, L., Ensslin, S.R., Dutra, A., Nunes, N.A. and Reis, C. (2017), “BPM governance: a literature analysis of performance evaluation”, Business Process Management Journal, 23(1), 71-86. https://doi.org/10.1108/BPMJ-11-2015-0159
  • Ficapal-Cusi, P., Torrent-Sellens, J., Palos-Sanchez, P. & Gonzalez-Gonzalez, I. (2022). The telework performance dilemma: exploring the role of trust, social isolation and fatigue. International Journal of Manpower, 0(0), 1-14. https://doi.org/10.1108/ijm-08-2022-0363
  • Gajendran, R. S. & Harrison, D. A. (2007). The Good, the Bad, and the Unknown About Telecommuting: Meta-Analysis of Psychological Mediators and Individual Consequences. Journal of Applied Psychology, 92(6), 1524-1541. https://doi.org/10.1037/0021-9010.92.6.1524
  • Garro-Abarca, V., Palos-Sanchez, P. & Aguayo-Camacho, M. (2021). Virtual teams in times of pandemic: factors that influence performance. Frontiers in Psychology, 12(0). doi.org/10.3389/fpsyg.2021.624637
  • Giauque, D., Renard, K., Cornu, F. & Emery, Y. (2022). Engagement, Exhaustion, and Perceived Performance of Public Employees Before and During the COVID-19 Crisis. Public Personnel Management, 51(3), 263-290. https://doi.org/10.1177/00910260211073154
  • Golden, T. D. & Veiga, J. F. (2008). The impact of superior-subordinate relationships on the commitment, job satisfaction, and performance of virtual workers. Leadership Quarterly, 19(1), 77-88. https://doi.org/10.1016/j.leaqua.2007.12.009
  • Grant, C. A., Wallace, L. M., Spurgeon, P. C., Tramontano, C. & Charalampous, M. (2019). Construction and initial validation of the E-Work Life Scale to measure remote e-working. Employee Relations, 41(1), 16-33. https://doi.org/10.1108/ER-09-2017-0229
  • Groen, B. A. C., van Triest, S. P., Coers, M. & Wtenweerde, N. (2018). Managing flexible work arrangements: Teleworking and output controls. European Management Journal, 36(6), 727-735. https://doi.org/10.1016/j.emj.2018.01.007
  • Hartman, R. I., Stoner, C. R. & Arora, R. (1991). An investigation of selected variables affecting telecommuting productivity and satisfaction. Journal of Business and Psychology, 6(2), 207-225. https://doi.org/10.1007/BF01126709
  • Jamal, M. T., Anwar, I., Khan, N. A. & Saleem, I. (2021). Work during COVID-19: assessing the influence of job demands and resources on practical and psychological outcomes for employees. Asia-Pacific Journal of Business Administration, 13(3), 293-319. https://doi.org/10.1108/APJBA-05-2020-0149
  • Kim, J. (2022). Public management strategies for improving satisfaction with pandemic-induced telework among public employees. International Journal of Manpower, 44(3). doi.org/10.1108/ijm-01-2022-0048
  • Kurland, N. B. & Egan, T. D. (1999). Telecommuting: Justice and control in the virtual organization. Organization Science, 10(4), 500-513. https://doi.org/10.1287/orsc.10.4.500
  • Kuruzovich, J., Paczkowski, W. P., Golden, T. D., Goodarzi, S. & Venkatesh, V. (2021). Telecommuting and job outcomes: A moderated mediation model of system use, software quality, and social Exchange. Information & Management, 58(3), 1-14. https://doi.org/10.1016/j.im.2021.103431
  • Likert, R. (1932). A technique for the measurement of attitudes. Archives of Psychology, 22 140, 55.
  • Marques, P. A. G. & Backes, D. A. P. (2021). Successful Telework Experience In Public Administration - The Case of a Brazilian Judiciary Body. Humanidades & Inovacao, 8(48).
  • Matos, L. D. S., Ensslin, S. R., & Ensslin, L. (2019). Review on the Performance Measurement Systems Life Cycle. Journal of Local Self-Government, 17(4). https://doi.org/10.4335/17.4.939-959
  • Melnyk, S. A., Bititci, U., Platts, K., Tobias, J., & Andersen, B. (2014). Is performance measurement and management fit for the future? Management accounting research, 25(2), 173-186. https://doi.org/10.1016/j.mar.2013.07.007
  • Metselaar, S. A., den Dulk, L. & Vermeeren, B. (2022). Teleworking at Different Locations Outside the Office: Consequences for Perceived Performance and the Mediating Role of Autonomy and Work-Life Balance Satisfaction. Review of Public Personnel Administration, 43(3), 456-478. https://doi.org/10.1177/0734371x221087421
  • Mihalca, L., Irimias, T. & Brendea, G. (2021). Teleworking During The Covid-19 Pandemic: Determining Factors Of Perceived Work Productivity, Job Performance, And Satisfaction. Amfiteatru Economic, 23(58), 620-636. https://doi.org/10.24818/EA/2021/58/620
  • Neely, A., Gregory, M. & Platts, K. (1995). "Performance measurement system design: A literature review and research agenda. International Journal of Operations & Production Management, 15(4), 80-116. https://doi.org/10.1108/01443579510083622
  • Nemteanu, M. S., Dabija, D. C. & Stanca, L. (2021). The influence of teleworking on performance and employees’ counterproductive behaviour. Amfiteatru Economic, 23(58), 601-619. https://doi.org/10.24818/EA/2021/58/601
  • Ngamkroeckjoti, C., Klongthong, W. & Thavorn, J. (2022). Motivational Factors Influencing Telework during the COVID-19 Pandemic. Emerging Science Journal, 6. https://doi.org/10.28991/esj-2022-SPER-016
  • Nilles, J. (1975). Telecommunications and organizational decentralization. IEEE Transactions on Communications, 23(10), 1142-1147. https://doi.org/10.1109/TCOM.1975.1092687
  • Park, S. & Jae, M. M. (2022). Determinants of teleworkers' job performance in the pre-COVID-19 period: Testing the mediation effect of the organizational impact of telework. Journal of General Management, 0(0), 1-11. https://doi.org/10.1177/03063070221116510
  • Pianese, T., Errichiello, L. & da Cunha, J. V. (2022). Organizational control in the context of remote working: A synthesis of empirical findings and a research agenda. European Management Review, 20(2), 326-345. https://doi.org/10.1111/emre.12515
  • Pradoto, H., Haryono, S. & Wahyuningsih, S. H. (2022). The role of work stress, organizational climate, and improving employee performance in the implementation of work from home. Work, 71(2), 345-355. https://doi.org/10.3233/WOR-210678
  • Rensselaer Polytechnic Institute (2023). https://faculty.rpi.edu/timothy-golden
  • Silva, A. J., Almeida, A. & Rebelo, C. (2022). The effect of telework on emotional exhaustion and task performance via work overload: the moderating role of self-leadership. International Journal of Manpower, 0(0), 1-24. https://doi.org/10.1108/ijm-08-2022-0352
  • Silva, C. A. & Rosa, F. S. (2022). Control and motivation in task performance of public servants at home office in the face of the COVID-19 pandemic. Revista de Gestão, 30(3), 267-281. https://doi.org/10.1108/REGE-06-2021-0093
  • Staples, D. S. (2001). A Study of Remote Workers and Their Differences from Non-Remote Workers. Journal of End User Computing, 13(2), 3-14. https://doi.org/10.4018/joeuc.2001040101
  • Suresh, M. & Gopakumar, K. (2021). Multi-grade fuzzy assessment framework for software professionals in work-from-home mode during and post-COVID-19 era. Future Business Journal, 7(1), 1-9. https://doi.org/10.1186/s43093-021-00057-w
  • Thiel, G. G.; Ensslin, S. R.; & Ensslin, L. (2017). Street lighting management and performance evaluation: opportunities and challenges. Journal of Local Self-Government, 15(2). doi.org/10.4335/15.2.303-328
  • Toscano, F. & Zappalà, S. (2021). Overall Job Performance, Remote Work Engagement, Living With Children, and Remote Work Productivity During the COVID-19 Pandemic A Mediated Moderation Model. European Journal of Psychology Open, 80(3). https://doi.org/10.1024/2673-8627/a000015
  • Turkes, M. C., Stancioiu, A. F. & Baltescu, C. A. (2021). Telework During the COVID-19 Pandemic - An Approach from the Perspective of Romanian Enterprises. Amfiteatru Economic, 23(58), 700-717. https://doi.org/10.24818/ea/2021/58/700
  • van der Lippe, T. & Lippenyi, Z. (2020). Beyond Formal Access: Organizational Context, Working from Home, and Work-Family Conflict of Men and Women in European Workplaces. Social Indicators Research, 151(2), 383-402. https://doi.org/10.1007/s11205-018-1993-1
  • Vayre, É., Morin-Messabel, C., Cros, F., Maillot, A. S. & Odin, N. (2022). Benefits and Risks of Teleworking from Home: The Teleworkers’ Point of View. Information, 13(11). https://doi.org/10.3390/info13110545
  • Vilarinho, K. P. B., Paschoal, T. & Demo, G. (2021). Teleworking nowadays: what are the impacts on professional performance, well-being and work context? Revista Do Serviço Publico, 72(1), 133-162. https://doi.org/10.21874/rsp.v72.i1.4938
  • Xu, W. Z. & Pan, H. (2022). Leadership Challenges in the Context of "Flexible Working" and Its Implication to a Virtual Workplace: Case Study of a China's Publishing House. Journal of Chinese Human Resources Management, 13(2), 12-25. https://doi.org/10.47297/wspchrmWSP2040-800502.20221302
  • Zappalà, S., Toscano, F., & Topa, G. (2021). The implementation of a remote work program in an italian municipality before covid-19: Suggestions to hr officers for the post-covid-19 era. European Journal of Investigation in Health, Psychology and Education, 11(3), 866-877. doi.org/10.3390/ejihpe1103006
There are 49 citations in total.

Details

Primary Language English
Subjects Labor Sociology, Environmental Sociology, Labor and Organisition Sociology, Social Change, Social Theory, Qualitative Methods in Sociology, Sociological Methodology and Research Methods, Applied Sociology, Program Evaluation and Social Impact Assessment, Management Sociology
Journal Section Articles
Authors

Luan Lopes Cardoso 0000-0003-1096-1115

Sérgio Murilo Petri 0000-0002-1031-7939

Sandra Rolim Ensslin 0000-0001-7420-8507

Early Pub Date May 20, 2025
Publication Date May 19, 2025
Submission Date May 13, 2025
Acceptance Date May 19, 2025
Published in Issue Year 2025Volume: 11 Issue: 31

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EndNote Lopes Cardoso L, Murilo Petri S, Rolim Ensslin S (May 1, 2025) PERFORMANCE EVALUATION SYSTEMS AND METRICS IN TELEWORKING: A BIBLIOMETRIC ANALYSIS. IJASOS- International E-journal of Advances in Social Sciences 11 31 72–81.
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