Year 2017, Volume 3 , Issue 9, Pages 805 - 814 2017-12-27

INNOVATING THE HOSPITALAR SERVICE WITH FOCUS IN KAIZEN METHOD

Thiago Jose Barbosa DANTAS [1] , Flávio De São Pedro FİLHO [2] , Valeria ARENHARDT [3] , Ademar Roque LORENZON [4] , Marcelo José Peres Gomes DA SİLVA [5] , Norma Maria Coelho VİEİRA [6]


The Hospitals of the Porto Velho city require improvements in their physical structures, as well as the improvement of services given to the population. This is about a innovation using the Kaizen method in the Diagnostics image sector unit of a hospital located in the city of Porto Velho, Capital of Rondônia State, in Brazil. This study is based on the Contingency Theory, dealing with environmental issues that impact the development of the activities studied, meeting the concepts of PDCA Cycle and innovation as it has been treated in Nascimento et al (2011) and Pizzani et al (2012). The general objective is the study of the forms to apply the Kaizen method in the Diagnostic image sector of a hospital; treating specific objective the examinations of procedures of study (1) To compare the results between the periods before and after the implementation of the Kaizen method (2) and indicate measures for innovation in the continuous improvement process of studied sector (3). The preparation followed by the Case Study Method, supported in literature review; as procedures were carried out in situ visits, interviews, observation data collection and selection of data, and other required by the method. As a result today the industry develops the evaluation and check the procedures adopted, thereby seeking to improve continuously. This study is of interest of those who carried out the research and those involved because it results in excellent production of quality tests.

Administration, Management, Kaizen, Innovation, Quality
  • Assunção, D. S. (2013.) Kaizen Management Model and Its Application in Fertilizer Sector. 4 International Workshop Advances in Cleaner Production - Academic Work, São Paulo, SP. Available at: <www.advancesincleanerproduction.net>. Accessed on November 3, 2015. Chiavenato, I.. (2014). Introduction to the General Administration Theory. Editora Manole: Barueri, Rosa, J. R. C. da, (2011). Quality management in a hospital radiology department: a study in the center of diagnostic imaging. Journal of Technological Innovation in Health, Brazil. Available at: <www.periodicos.ufrn.br>. Accessed on November 7, 2015. Damas, K. F., (2012). Practical Treatise of radiology. São Caetano do Sul, SP: Yendis Publisher. Dewes, F. et al. (2011). Environments and stimuli to support creativity applied to product innovation processes. Porto Alegre. Available at: <www.ufrgs.com.br>. Accessed on: November 18, 2015. Gonçalves, A. A. (2012). Innovation in Health Services: Implementation of PACS at INCA. TAC, Rio de Janeiro, v. 2, no. 2, pp. 166-182, Jul./Dec. Available at: <www.ampad.org.br/tac>. Accessed on: November 18, 2015. Mauricio, F. H.. (2013.) kaizen application to improvement in the manufacture of welded components in a metallurgical cooperative: a case study. XXXIII INTERNATIONAL CONFERENCE ON PRODUCTION ENGINEERING, Salvador, BA. Available at: <www.abepro.org.br>. Accessed on November 7, 2015. Nascimento, A. F. G.. (2011). The use of the PDCA cycle methodology in the management of continuous improvement. Minas Gerais: ICAP. Available at: <www.icap.com.br>. Accessed on: November 13, 2015. Pizzani, L. et al. (2012). The art of literature in search of knowledge. Rev. Dig. Dibli. . Ci. Inf, v.10, n.1. Available at: <www.sbu.unicamp.br>. Accessed: October 22, 2015. Schimiguel, J.. (2011). Study and application of Kaizen in breaks reduction process: a case study. Anchieta University Center, Jundiaí, SP. Available at: <http://fatecid.com.br/>. Accessed on November 7, 2015.
Journal Section Articles
Authors

Author: Thiago Jose Barbosa DANTAS
Country: Brazil


Author: Flávio De São Pedro FİLHO
Country: Brazil


Author: Valeria ARENHARDT
Country: Brazil


Author: Ademar Roque LORENZON
Country: Brazil


Author: Marcelo José Peres Gomes DA SİLVA
Country: Brazil


Author: Norma Maria Coelho VİEİRA
Country: Brazil


Dates

Publication Date : December 27, 2017

EndNote %0 International E-Journal of Advances in Social Sciences INNOVATING THE HOSPITALAR SERVICE WITH FOCUS IN KAIZEN METHOD %A Thiago Jose Barbosa Dantas , Flávio De São Pedro Filho , Valeria Arenhardt , Ademar Roque Lorenzon , Marcelo José Peres Gomes Da Silva , Norma Maria Coelho Vieira %T INNOVATING THE HOSPITALAR SERVICE WITH FOCUS IN KAIZEN METHOD %D 2017 %J IJASOS- International E-journal of Advances in Social Sciences %P 2411-183X-2411-183X %V 3 %N 9 %R doi: 10.18769/ijasos.366847 %U 10.18769/ijasos.366847

Authors of the Article
Thiago Jose Barbosa DANTAS [1]
Flávio De São Pedro FİLHO [2]
Valeria ARENHARDT [3]
Ademar Roque LORENZON [4]
Marcelo José Peres Gomes DA SİLVA [5]
Norma Maria Coelho VİEİRA [6]