INNOVATING THE HOSPITALAR SERVICE WITH FOCUS IN KAIZEN METHOD
Abstract
The Hospitals of the Porto Velho city require improvements in their
physical structures, as well as the improvement of services given to the
population. This is about a innovation using the Kaizen method in the
Diagnostics image sector unit of a hospital located in the city of Porto Velho,
Capital of Rondônia State, in Brazil. This study is based on the Contingency
Theory, dealing with environmental issues that impact the development of the
activities studied, meeting the concepts of PDCA Cycle and innovation as it has
been treated in Nascimento et al
(2011) and Pizzani et al (2012). The
general objective is the study of the forms to apply the Kaizen method in the
Diagnostic image sector of a hospital; treating specific objective the
examinations of procedures of study (1) To compare the results between the
periods before and after the implementation of the Kaizen method (2) and
indicate measures for innovation in the continuous improvement process of
studied sector (3). The preparation followed by the Case Study Method,
supported in literature review; as procedures were carried out in situ visits,
interviews, observation data collection and selection of data, and other
required by the method. As a result today the industry develops the evaluation
and check the procedures adopted, thereby seeking to improve continuously. This
study is of interest of those who carried out the research and those involved
because it results in excellent production of quality tests.
Keywords
References
- Assunção, D. S. (2013.) Kaizen Management Model and Its Application in Fertilizer Sector. 4 International Workshop Advances in Cleaner Production - Academic Work, São Paulo, SP. Available at:
. Accessed on November 3, 2015. Chiavenato, I.. (2014). Introduction to the General Administration Theory. Editora Manole: Barueri, Rosa, J. R. C. da, (2011). Quality management in a hospital radiology department: a study in the center of diagnostic imaging. Journal of Technological Innovation in Health, Brazil. Available at: . Accessed on November 7, 2015. Damas, K. F., (2012). Practical Treatise of radiology. São Caetano do Sul, SP: Yendis Publisher. Dewes, F. et al. (2011). Environments and stimuli to support creativity applied to product innovation processes. Porto Alegre. Available at: . Accessed on: November 18, 2015. Gonçalves, A. A. (2012). Innovation in Health Services: Implementation of PACS at INCA. TAC, Rio de Janeiro, v. 2, no. 2, pp. 166-182, Jul./Dec. Available at: . Accessed on: November 18, 2015. Mauricio, F. H.. (2013.) kaizen application to improvement in the manufacture of welded components in a metallurgical cooperative: a case study. XXXIII INTERNATIONAL CONFERENCE ON PRODUCTION ENGINEERING, Salvador, BA. Available at: . Accessed on November 7, 2015. Nascimento, A. F. G.. (2011). The use of the PDCA cycle methodology in the management of continuous improvement. Minas Gerais: ICAP. Available at: . Accessed on: November 13, 2015. Pizzani, L. et al. (2012). The art of literature in search of knowledge. Rev. Dig. Dibli. . Ci. Inf, v.10, n.1. Available at: . Accessed: October 22, 2015. Schimiguel, J.. (2011). Study and application of Kaizen in breaks reduction process: a case study. Anchieta University Center, Jundiaí, SP. Available at:
Details
Primary Language
English
Subjects
-
Journal Section
Research Article
Authors
Thiago Jose Barbosa Dantas
Brazil
Flávio De São Pedro Filho
Brazil
Valeria Arenhardt
Brazil
Ademar Roque Lorenzon
Brazil
Marcelo José Peres Gomes Da Silva
Brazil
Norma Maria Coelho Vieira
Brazil
Publication Date
December 27, 2017
Submission Date
September 1, 2017
Acceptance Date
November 4, 2017
Published in Issue
Year 2017 Volume: 3 Number: 9