A STUDY ON DETERMINING THE PROBLEMS OF FIRMS IN TURKISH LOGISTICS SECTOR

Logistics, which has been the sum of the responsibility that originates from the resource assets, continues with the order of the customers and the producer companies which supply the product during the time the customers use the product.  In conducting these activities, the most effective way to succeed in logistics is to ensure that correct product access is provided to the right customers. For the fact that logistics is improving in the world, it is one of the sectors showing rapid improvements in Turkey as well.

Turkey, due to its location, has political and economic advantages and it is at a place where it provides continuity of world trade. It is obligatory to use this strategic advantage and make commercial works. Looking from this perspective, logistics activities, besides being just commercial acts in Turkey, faced with the fact that they are activities that are also beneficial for bringing more income for the state’s economy, should be spread to more areas.

This study has been conducted to examine the current situation and development of the logistics industry, in order to identify the problems of firms in this sector and to assist in the significance of the sector by developing solutions to these problems. In this context, logistics qualities and importance of logistics, logistics management, the situation of logistic activities in Turkey, Turkey's strengths and weaknesses in the logistics sector have been discussed. In addition to that customer service problems, problems encountered in transportation activities, storage problems, transportation and packaging problems, problems in purchasing and customs liquidation activities were examined. The research has been conducted by consulting 7 representatives from the leading companies in Turkey’s logistics sector and it was conducted with qualitative method.

According to the analysis of study, the results have been evaluated with in the progress in logistics. The framework will help to increase the logistic potential of Turkey by identifying the problems of the sector and eliminating the deficiencies by developing solutions for these problems.