PERFORMANCE EVALUATION SYSTEMS AND METRICS IN TELEWORKING: A BIBLIOMETRIC ANALYSIS

Luan Lopes Cardoso; Sérgio Murilo Petri; Sandra Rolim Ensslin

doi:10.5281/zenodo.15470776

EN

PERFORMANCE EVALUATION SYSTEMS AND METRICS IN TELEWORKING: A BIBLIOMETRIC ANALYSIS

Abstract

Telework expanded during the coronavirus pandemic, as organizations adopted it as a strategic measure for survival and business continuity. Organizations that intend to adopt, or have already implemented, telework as a mode of operation must establish effective practices for performance measurement and management. This study aimed to conduct a comprehensive analysis of the scientific literature on performance evaluation in the context of telework. The ProKnow-C was used, with the scope limited to the Scopus and Web of Science databases. The results of the basic bibliometric analysis revealed that: (i) 79% of the publications are concentrated in the period from 2020 to 2023; (ii) the geographic regions with the highest publication rates on the topic are the United Kingdom and the United States of America; (iii) the most prolific author is Timothy D. Golden; and (iv) the journal with the highest number of publications in the field is the International Journal of Manpower (IJM). Regarding advanced variables, the research was found to be concentrated in the measurement subsystem of the Performance Evaluation Systems (PESs). Furthermore, among the literature fragments analyzed, 80% presented measurement instruments; however, these instruments do not meet the metric requirements proposed by Melnyk et al. (2014). It is concluded that there is a need to develop PESs that provide managers with a realistic understanding of both organizational performance and teleworker performance. To achieve this, it is essential to develop evaluation methods and metrics appropriate to the nature of this form of work.

Keywords

References

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Details

Primary Language

English

Subjects

Labor Sociology , Environmental Sociology , Labor and Organisition Sociology , Social Change , Social Theory , Qualitative Methods in Sociology , Sociological Methodology and Research Methods , Applied Sociology, Program Evaluation and Social Impact Assessment , Management Sociology

Journal Section

Research Article

Authors

Luan Lopes Cardoso ^*
0000-0003-1096-1115
Brazil

Sérgio Murilo Petri
0000-0002-1031-7939
Brazil

Sandra Rolim Ensslin
0000-0001-7420-8507
Brazil

Early Pub Date

May 20, 2025

Publication Date

May 19, 2025

Submission Date

May 13, 2025

Acceptance Date

May 19, 2025

Published in Issue

Year 2025 Volume: 11 Number: 31

DOI

https://doi.org/10.5281/zenodo.15470776

IZ

https://izlik.org/JA87MB62ZK

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RIS / Bibtex

EndNote

Lopes Cardoso L, Murilo Petri S, Rolim Ensslin S (May 1, 2025) PERFORMANCE EVALUATION SYSTEMS AND METRICS IN TELEWORKING: A BIBLIOMETRIC ANALYSIS. IJASOS- International E-journal of Advances in Social Sciences 11 31 72–81.

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PERFORMANCE EVALUATION SYSTEMS AND METRICS IN TELEWORKING: A BIBLIOMETRIC ANALYSIS

Abstract

Keywords

References

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Primary Language

Subjects

Journal Section

Authors

Early Pub Date

Publication Date

Submission Date

Acceptance Date

Published in Issue

DOI

IZ

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