Research Article

ORGANIZATIONAL JUSTICE'S IMPACT ON THE QUALITY OF SERVICES: A STUDY IN THE SALALAH METHANOL COMPANY DHOFAR GOVERNORATE

Volume: 9 Number: 26 September 6, 2023
  • Fawzi Bashir Rabia Bait Mustahail *
  • Ibrahim Fahad Sulaiman
IJASOS- International E-journal of Advances in Social Sciences Cover
IJASOS- International E-journal of Advances in Social Sciences
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ORGANIZATIONAL JUSTICE'S IMPACT ON THE QUALITY OF SERVICES: A STUDY IN THE SALALAH METHANOL COMPANY DHOFAR GOVERNORATE

Abstract

The study examines the impact of organizational justice in its dimensions: fairness of distribution, fairness of procedures, fairness of transactions, fairness of interactions, fairness of information distribution on the quality of services in the Salalah Methanol Company. The study suggested that organizational justice is one of the important organizational constructs that affect the efficiency of the performance of employees in all operations in the organization. The identification of lack of segmentation of employees in the company were some issues related to not distributing work fairly, or not getting these employees certain rights, rewards and appreciations. The study population consisted of the Salalah Methanol Company's (350) employees. A stratified random sample of (184) employees was selected according to the Krejcie & Morgan (1970) sample size table. The questionnaire consisted of (51) statements divided into two domains. The study findings showed that: The fairness of interactions and the fairness of information had a very high impact. The fairness of dealings, the fairness of procedures and the fairness of distribution in the company was highly appreciated. The quality of services in the research company was high, and the respondents considered that the equipment and advanced technology are suitable for the level of services for the specialized staff. Quality of services was found to be the lowest contributor. Meanwhile, there is a statistically significant positive relationship of (0.459) between organizational justice and quality of services.

Keywords

References

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Details

Primary Language

English

Subjects

Sociology of Law

Journal Section

Research Article

Authors

Fawzi Bashir Rabia Bait Mustahail *
Malaysia

Ibrahim Fahad Sulaiman
Malaysia

Early Pub Date

September 6, 2023

Publication Date

September 6, 2023

Submission Date

July 16, 2023

Acceptance Date

August 27, 2023

Published in Issue

Year 2023 Volume: 9 Number: 26

IZ

https://izlik.org/JA89SC66UU

Cite

RIS / Bibtex
EndNote
Bait Mustahail FBR, Sulaiman IF (September 1, 2023) ORGANIZATIONAL JUSTICE’S IMPACT ON THE QUALITY OF SERVICES: A STUDY IN THE SALALAH METHANOL COMPANY DHOFAR GOVERNORATE. IJASOS- International E-journal of Advances in Social Sciences 9 26 353–371.

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