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Yıl 2018, Cilt 4, Sayı 11, 369 - 374, 31.08.2018
https://doi.org/10.18769/ijasos.455660

Öz

Kaynakça

  • Brîndușoiu, C. (2012). Recrutarea și selecția angajaților: strategii pentru performanța în servicii. București. Editura ASE Lawler, E. E. (1973). Motivation in organizations. Monterey. CA: Brooks/Cole Mathis,R., Nica, P. & Rusu, C. (1997). Managementul resurselor umane. București. Editura Economică Neagu, V., Stefanescu, V., & Teodorescu, N. (1984). Modele ale investigarii comportamentului consumatorului. Bucuresti. Editura OIDCI Porter, L. W. & Lawler, E. E. (1968). Managerial attitudes and performance. Homewood. IL Irwin Sachelarie, O. M., Petrișor, N. F. (1998). Resursele umane o provocare pentru managementul contemporan. Pitești. Editura Paralela 45 Steers, R. M. (1988). Introduction to organizational behavior. 3rd Edition. Glenview. IL: Scott. Foresman and Company Vroom, V. H. (1964). Work and motivation. New York. NY: Wiley Iaffaldano, M. T., Muchinsky, P. M. (1985). Job satisfaction and job performance: A meta-analysis. Psychological Bulletin, 97(2), 251-273 Petty, M. M., McGee, G. W. & Cavender, J. W. (1984) A meta-analysis of the relationships between individual job satisfaction and individual performance, Academy of Management Review, 9, 712-721

MANAGERIAL STRATEGY FOR INCREASING THE PERFORMANCE OF TRAVEL AGENCY BY INCREASING THE JOB SATISFACTION AND JOB PERFORMACE OF TRAVEL AGENTS

Yıl 2018, Cilt 4, Sayı 11, 369 - 374, 31.08.2018
https://doi.org/10.18769/ijasos.455660

Öz

The purpose of this research is to elaborate a model that could be easily implemented in travel agencies, with the purpose of increasing the employees’ work satisfaction and performances, by implementing some strategic directions which focus on actions that will be implemented by the manager, actions related with the reward and compensation system, and actions linked to the image of the company on the market. This research brings new elements because until present days there were only a few studies that focused on a managerial strategy, which is interested in increasing the performances of travel agencies through its employees. Until now, the researchers that studied the relationship between job satisfaction and job performance haven’t rechead a conclusion about the type of relantionship that exists between the two variables. The current paper starts from two hypothesis: the first asummes that by implementing strategic directions of increasing the employees’ job satisfaction, the job satisfaction will increase and it will lead to the increase of employees’ work performances. The second hypothesis claims that the employees who register high scores of work performance will help the travel agency to improve its financial outcomes. Concerning the research methodology, there were used qualitative methods of research, which focused on describing the phenomena. There were used indirect research methods, such as consulting the literature in the field of organizational psychology and consumer science. Next, the modeling method was used, with the purpose of elaborating an empirical model, based on analogies, that will present an image of the social-economical phenomenon which appear in real life. In other words, the model describes in what manner the strategic directions of increasing the employees’ job satisfaction influence the travel agency’s performance. Starting from the March and  Simon Scheme, it was elaborated a model for travel agencies, which has the customer in its center. The model shows how a travel agency could improve its performance by implementing some strategies of increasing the employees’ job satisfaction. Later, another model was elaborated, which suggests how work performance and work satisfaction of the employees could help the business of travel agencies. 

Kaynakça

  • Brîndușoiu, C. (2012). Recrutarea și selecția angajaților: strategii pentru performanța în servicii. București. Editura ASE Lawler, E. E. (1973). Motivation in organizations. Monterey. CA: Brooks/Cole Mathis,R., Nica, P. & Rusu, C. (1997). Managementul resurselor umane. București. Editura Economică Neagu, V., Stefanescu, V., & Teodorescu, N. (1984). Modele ale investigarii comportamentului consumatorului. Bucuresti. Editura OIDCI Porter, L. W. & Lawler, E. E. (1968). Managerial attitudes and performance. Homewood. IL Irwin Sachelarie, O. M., Petrișor, N. F. (1998). Resursele umane o provocare pentru managementul contemporan. Pitești. Editura Paralela 45 Steers, R. M. (1988). Introduction to organizational behavior. 3rd Edition. Glenview. IL: Scott. Foresman and Company Vroom, V. H. (1964). Work and motivation. New York. NY: Wiley Iaffaldano, M. T., Muchinsky, P. M. (1985). Job satisfaction and job performance: A meta-analysis. Psychological Bulletin, 97(2), 251-273 Petty, M. M., McGee, G. W. & Cavender, J. W. (1984) A meta-analysis of the relationships between individual job satisfaction and individual performance, Academy of Management Review, 9, 712-721

Ayrıntılar

Birincil Dil İngilizce
Konular Sosyal
Bölüm Makaleler
Yazarlar

İrina MİSOC Bu kişi benim
Romania

Yayımlanma Tarihi 31 Ağustos 2018
Başvuru Tarihi 3 Eylül 2017
Kabul Tarihi 30 Temmuz 2018
Yayınlandığı Sayı Yıl 2018, Cilt 4, Sayı 11

Kaynak Göster

EndNote %0 International E-Journal of Advances in Social Sciences MANAGERIAL STRATEGY FOR INCREASING THE PERFORMANCE OF TRAVEL AGENCY BY INCREASING THE JOB SATISFACTION AND JOB PERFORMACE OF TRAVEL AGENTS %A İrina Misoc %T MANAGERIAL STRATEGY FOR INCREASING THE PERFORMANCE OF TRAVEL AGENCY BY INCREASING THE JOB SATISFACTION AND JOB PERFORMACE OF TRAVEL AGENTS %D 2018 %J IJASOS- International E-journal of Advances in Social Sciences %P 2411-183X-2411-183X %V 4 %N 11 %R doi: 10.18769/ijasos.455660 %U 10.18769/ijasos.455660

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