Yıl 2015, Cilt 1, Sayı 3, Sayfalar 443 - 451 2015-12-27

JOB SATISFACTION, SERVICE QUALITY AND THE CUSTOMER SATISFACTION IN THE IT SECTOR OF KARACHI

Muhammad Muzammil Ghayas [1] , Javed Hussain [2]

156 391

This research investigates the relationship between the job satisfaction and the customer satisfaction. Data were collected from 316 employees of IT sector who works for the support contracts and their respective contact persons of the clients they work for. Hence there were 632 respondents in all. Structural Equation Modeling (SEM) was used as the statistical technique. Results indicate that all eight job satisfaction facets studied in the research have significant positive impact on Customer Satisfaction and the Service Quality. Moreover, it is also found that the Service Quality partially mediates the relationship between all the studied job satisfaction facets and the Customer satisfaction.

Keywords: Job Satisfaction, Customer Satisfaction, Service Quality, IT Sector, Karachi.

Job Satisfaction, Customer Satisfaction, Service Quality, IT Sector, Karachi
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Yazar: Muhammad Muzammil Ghayas

Yazar: Javed Hussain

Bibtex @ { ijasos179443, journal = {International E-Journal of Advances in Social Sciences}, issn = {}, eissn = {2411-183X}, address = {OCERINT International Organization Center of Academic Research}, year = {2015}, volume = {1}, pages = {443 - 451}, doi = {10.18769/ijasos.94556}, title = {JOB SATISFACTION, SERVICE QUALITY AND THE CUSTOMER SATISFACTION IN THE IT SECTOR OF KARACHI}, key = {cite}, author = {Ghayas, Muhammad Muzammil and Hussain, Javed} }
APA Ghayas, M , Hussain, J . (2015). JOB SATISFACTION, SERVICE QUALITY AND THE CUSTOMER SATISFACTION IN THE IT SECTOR OF KARACHI. International E-Journal of Advances in Social Sciences, 1 (3), 443-451. DOI: 10.18769/ijasos.94556
MLA Ghayas, M , Hussain, J . "JOB SATISFACTION, SERVICE QUALITY AND THE CUSTOMER SATISFACTION IN THE IT SECTOR OF KARACHI". International E-Journal of Advances in Social Sciences 1 (2015): 443-451 <http://ijasos.ocerintjournals.org/issue/24463/179443>
Chicago Ghayas, M , Hussain, J . "JOB SATISFACTION, SERVICE QUALITY AND THE CUSTOMER SATISFACTION IN THE IT SECTOR OF KARACHI". International E-Journal of Advances in Social Sciences 1 (2015): 443-451
RIS TY - JOUR T1 - JOB SATISFACTION, SERVICE QUALITY AND THE CUSTOMER SATISFACTION IN THE IT SECTOR OF KARACHI AU - Muhammad Muzammil Ghayas , Javed Hussain Y1 - 2015 PY - 2015 N1 - doi: 10.18769/ijasos.94556 DO - 10.18769/ijasos.94556 T2 - International E-Journal of Advances in Social Sciences JF - Journal JO - JOR SP - 443 EP - 451 VL - 1 IS - 3 SN - -2411-183X M3 - doi: 10.18769/ijasos.94556 UR - http://dx.doi.org/10.18769/ijasos.94556 Y2 - 2018 ER -
EndNote %0 International E-Journal of Advances in Social Sciences JOB SATISFACTION, SERVICE QUALITY AND THE CUSTOMER SATISFACTION IN THE IT SECTOR OF KARACHI %A Muhammad Muzammil Ghayas , Javed Hussain %T JOB SATISFACTION, SERVICE QUALITY AND THE CUSTOMER SATISFACTION IN THE IT SECTOR OF KARACHI %D 2015 %J International E-Journal of Advances in Social Sciences %P -2411-183X %V 1 %N 3 %R doi: 10.18769/ijasos.94556 %U 10.18769/ijasos.94556
ISNAD Ghayas, Muhammad Muzammil , Hussain, Javed . "JOB SATISFACTION, SERVICE QUALITY AND THE CUSTOMER SATISFACTION IN THE IT SECTOR OF KARACHI". International E-Journal of Advances in Social Sciences 1 / 3 (Aralık 2015): 443-451. http://dx.doi.org/10.18769/ijasos.94556