TOJSAT

Abstract

The importance society, which well analyzes its past and wants its future with the better living standards, gives to quality increased as much as the importance it gives to education that a business provides a competitive advantage is very closely related to at what degree the scientific methods are applied in it, because these scientific methods emerged from the specialists’ analyzing the concept quality and the ways of increasing quality coming into their faces as a result of their discussing on the customer expectations over years. In many businesses producing goods and services, in order to reach the competitive conditions, although it is seen that process improvement techniques similar to this are utilized, it is a disputable issue at what level the applicability of this information taught in high education institutes is. In this study, it is aimed that it is seen that the statistical process improvement techniques, mentioned in the theory, are easily applicable at the application point and that its results will serve the increase of quality, even if at the long term. In the study, examining the basic statistical process control techniques with a group consisting of the students of Faculty of Economic and Administrative Sciences, Gaziosmanpaşa Unşiversity, the process, where it is seen that there are some deficiencies, were discussed via the technique of brain storming and, for the processes selected, constituting the fishbone diagrams, the sub-causes were descended. Then, the main process enabling to improve was selected. This process was examined by means of workflow charts and it was studied what will be able to do about improvement and the new flow schemes were drawn. Thanks to this, it became possible to take the quality under control, provide high quality, increase productivity, increase customer satisfaction, and reduce time loss